Terms of Service

Last updated: 1 August 2026

1. Who we are and what these terms cover

Clase is a product of Brickell for Custom Software Design & Programming Company(شركة بريكل لتصميم وبرمجة البرمجيات الخاصة), a one-person company registered in the State of Kuwait — commercial registration no. 535931, licence no. 2025/18787, licensed by the Ministry of Commerce and Industry for custom software design and programming. References to “Clase”, “we”, “us” or “our” in these Terms mean Brickell, operating the Clase platform. Clase is a booking and membership platform for gyms, fitness studios and independent coaches. These Terms of Service (the “Terms”) govern your access to and use of:

• the Studio Dashboard at my.clase.app, used by Businesses and their staff to manage schedules, members, sales, check-in and reporting;
• the Member Webapp at clase.app/<business>, where anyone can view a Business’s public schedule and book classes;
• the Clase member app for iOS;
• the marketing site at clase.appand any related APIs, notifications and services we provide (together, the “Services”).

By using any of the Services you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

2. Definitions

• Business — a gym, fitness studio or independent coach that holds a Clase subscription and uses the Studio Dashboard to run its operations.
• Staff — people a Business authorises to access its dashboard (owners, managers, front desk, trainers).
• Member — a person who books classes, buys memberships or packages, or otherwise interacts with a Business through the Services.
• Business Content — schedules, class descriptions, prices, images, policies and other material a Business publishes through the Services.

3. Acceptance and eligibility

You must be at least 18 years old to create a Business account. Members under 18 may use the Services only where the Business permits it and with the consent of a parent or guardian, in line with the Business’s own policies. If you use the Services on behalf of a company or other entity, you confirm you have authority to bind that entity, and “you” means that entity.

4. Accounts and security

• You are responsible for the accuracy of the information on your account and for keeping your login credentials and one-time codes confidential.
• Businesses are responsible for the actions of their Staff on the platform, including managing Staff roles and removing access when someone leaves.
• Tell us promptly at the address in section 19 if you suspect unauthorised access to your account.

5. Clase is a platform

Clase provides the software; the fitness services belong to the Business. When a Member books a class, buys a membership or package, or attends a session, that transaction and the resulting contract is between the Member and the Business — not with Clase. In particular:

• Businesses set their own class schedules, capacity, prices, membership and package terms, and their own cancellation, refund, no-show and late policies.
• Clase does not supervise training, verify instructor qualifications, or assess whether a class is suitable or safe for any particular Member.
• Any dispute about a class, membership, refund or service quality must be resolved between the Member and the Business. We may assist with information where reasonable, but we are not a party to the dispute.

6. Terms for Businesses

6.1 Subscription and fees

• Access to the Studio Dashboard requires a paid subscription plan. Plan features, pricing and any optional add-ons (for example WhatsApp notifications) are shown at clase.app and in your subscription invoices. Prices are in Kuwaiti Dinar (KWD) unless stated otherwise.
• Subscriptions renew automatically at the end of each billing period unless cancelled before renewal. We will invoice you before or at renewal; failure to pay may lead to suspension under section 16.
• Fees are exclusive of any taxes that may apply, which are your responsibility.
• Any introductory or promotional pricing applies for the stated period only, after which the standard price applies.

6.2 Your obligations

• You are responsible for the legality and accuracy of your Business Content, for honouring the bookings, memberships and prices you publish, and for complying with the laws that apply to your business (including licensing, consumer protection and health and safety requirements).
• You must present your own policies (cancellation, refunds, house rules, liability waivers) to your Members and obtain any consents your business requires.
• You must use Member data obtained through the platform only to run your business and serve your Members, in accordance with applicable data protection law and our Privacy Policy. You must not sell Member data or use it for unrelated marketing without a lawful basis.

7. Payments and payment gateways

7.1 How Member payments work

• Online payments from Members are processed by a licensed third-party payment gateway, under the gateway’s own terms and privacy policy. Funds flow directly to the Business’s own gateway merchant account — Clase does not hold, receive or transmit Member funds and is not a party to the payment.
• Card and payment details are entered on the payment gateway’s secure, PCI-DSS-compliant pages. Clase never sees, collects or stores card numbers; we receive only transaction outcomes and references (paid / failed, amount, an invoice reference) needed to confirm a booking or purchase.
• Refunds and chargebacks for Member payments are handled by the Business through its own gateway account, in line with the Business’s published policies.

7.2 Gateway credentials

• A Business connects online payments by entering its own gateway API token in the Studio Dashboard. Tokens are transmitted over encrypted connections (TLS/HTTPS) and stored encrypted in a server-side secrets vault. They are used exclusively by our backend to create payment requests on the Business’s behalf and are never exposed to browsers, apps, Members or other Businesses.
• The Business is responsible for the validity of its gateway account, for keeping its gateway credentials current, and for its relationship with the gateway (fees, payouts, settlement, KYC).

7.3 Cash and in-person payments

Businesses may record cash or in-person payments in the dashboard. These records are the Business’s own bookkeeping; Clase is not involved in collecting them.

8. Terms for Members

• When you book through the Member Webapp or the Clase app, you agree to the Business’s own policies for that booking — including cancellation windows, no-show rules and refund terms — as published by the Business.
• Class credits, packages and memberships are issued by the Business, follow the validity and usage rules the Business sets, and are not issued or redeemable by Clase.
• Physical exercise carries inherent risk. You are responsible for ensuring you are fit to participate and for following the Business’s instructions and safety rules.
• You must provide accurate contact details so the Business can reach you about your bookings.

9. Communications and notifications

• The Services send transactional messages related to your account and bookings — such as booking confirmations, cancellations, class reminders and payment receipts — by email, WhatsApp or SMS, depending on what is enabled for your Business.
• You can opt out of WhatsApp notifications at any time by replying STOP to any message (and back in with START). Opting out of transactional messages may mean you miss booking confirmations and schedule-change alerts.
• We do not send marketing broadcasts through these channels.

10. Acceptable use

You must not, and must not permit anyone to:

• use the Services for anything unlawful, fraudulent or misleading;
• probe, scan, overload or interfere with the Services, bypass access controls or rate limits, or access data belonging to another Business or Member;
• scrape or harvest data from the Services except through interfaces we provide;
• upload malicious code or content that infringes others’ rights;
• resell, sublicense or white-label the Services without a written agreement with us;
• use the Services to send spam or unsolicited marketing.

11. Content and intellectual property

• The Services — including software, design, logos and documentation — are owned by Clase or its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Services for their intended purpose while these Terms apply.
• Business Content remains the property of the Business. By publishing it through the Services, the Business grants us a licence to host, display and distribute it as needed to operate the Services (for example, showing the schedule on the public booking page).
• You are responsible for having the rights to any content you upload, including photos.

12. Data protection

How we collect and use personal data — and how it is split between Clase and each Business — is described in our Privacy Policy, which forms part of these Terms. In short: for Member data managed on behalf of a Business, the Business is the data controller and Clase processes that data on its instructions; for platform accounts, subscriptions and billing, Clase is the controller.

13. Availability and changes to the Services

• We aim to keep the Services available at all times, but they are provided without an uptime guarantee. Maintenance, updates or events beyond our control may cause interruptions.
• We may improve, change or discontinue features. If a change materially reduces the core functionality a Business pays for, we will give reasonable notice.

14. Disclaimers

The Services are provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the Services will be uninterrupted or error-free, and we make no warranty regarding the services, conduct or content of any Business or the outcome of any class or training programme.

15. Limitation of liability

To the fullest extent permitted by law:

• Clase is not liable for indirect, incidental, special or consequential damages, or for loss of profits, revenue, data or goodwill;
• Clase is not liable for injuries or losses arising from participation in classes or training, or from a Business’s acts, omissions, content or policies;
• our total aggregate liability arising out of or relating to the Services is limited, for Businesses, to the subscription fees paid to us in the twelve (12) months before the claim, and, for Members (who pay us nothing), to KWD 50.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

16. Suspension and termination

• We may suspend or terminate access to the Services for breach of these Terms, unpaid subscription fees, security risk, or where required by law. Where practical, we will notify you and give you a chance to remedy the issue first.
• A Business may cancel its subscription at any time; cancellation takes effect at the end of the current billing period and fees already paid are non-refundable unless required by law.
• On termination of a Business subscription, we will make the Business’s data available for export for a reasonable period on request, after which it may be deleted in line with our retention practices.

17. General

• Changes to these Terms. We may update these Terms from time to time. For material changes we will give notice through the Services or by email. Continued use after the effective date constitutes acceptance.
• Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition or sale of assets.
• Entire agreement. These Terms, the Privacy Policy and any order or plan documentation form the entire agreement between you and Clase regarding the Services.
• Severability. If any provision is found unenforceable, the rest remains in effect.

18. Governing law

These Terms are governed by the laws of the State of Kuwait. The courts of Kuwait have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, without prejudice to any mandatory consumer protections that apply in your country of residence.

19. Contact

Questions about these Terms: support@clase.app.

Brickell for Custom Software Design & Programming Co. (شركة بريكل لتصميم وبرمجة البرمجيات الخاصة) · State of Kuwait · Commercial registration no. 535931 · Licence no. 2025/18787.